Position: Platform Experience Associate - Swedish
Location: Dublin, Ireland
Contract: Full-time role 40 hours per week
Work Hours: Must be flexible to work in a 24/7 environment
The team is looking for an intelligent, resourceful, detail-oriented candidate for a legal process support role. The person will be responsible for reviewing content on the internet to make sure it does not violate client policies or legal regulations.
Duties and Responsibilities:
Process and review content that has been flagged for review of potentially sensitive content
Process and analyze complex legal removal requests efficiently and accurately for international complaints according to client guidelines and procedures
Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations which may include but not limited to external third parties, Client or Accenture.
Comply with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
Assigned and accountable for workable solutions and processes within specific area of responsibility.
Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly
Receive feedback and apply learnings quickly in a changing environment.
Escalates issues and questionable removals to Operations Manager or client Point of Contact as appropriate
Addresses most non-routine issues
Ensures all work is performed in accordance with SLAs and metrics.
Responsible for activities assigned by the Operations Manager
In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. Due to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect images.
Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc. Majority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis.
Minimum 1-2 years customer service experience in a professional work environment
Consistent high quality performance at or above target
Fluent in English and Swedish language
Previous legal experience/studies or experience with legal processes
Previous content review experience
Good knowledge of social media, associated technologies and online trends
Professional Skill Requirements:
Results & detail oriented
Strong written and verbal communication skills
Exceptional interpersonal skills and a commitment to professionalism
Can critically assess content strictly against client guidelines
• Working for an international enterprise company
• Great training
• Company social events
• Opportunities for career progression
INCLUSION AND DIVERSITY
We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.
Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.
Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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