Job Description

General Information


Position: Content Review Associate
Location: Dublin, Ireland
Contract: Full-time role 40 hours per week, 12 months contract (with view to extension)
Work Hours: Must be flexible to work in a 24/7 environment

Job Description

Accenture is recruiting content reviewers to work with us on a 12 months contract working with one of our global leading clients. You will be responsible for helping improve the quality and safety of online content, while gaining hands-on job experience. 

As a Content Reviewer, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will be responsible for reviewing content on the internet to make sure it does not violate client policies or legal regulations. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.

Duties and Responsibilities

Day-to-day responsibilities may include, but are not limited to:

  • Process and review content that has been flagged for review of potentially sensitive content

  • Process and analyze complex legal removal requests efficiently and accurately ​for ​international ​complaints according to client guidelines and procedures

  • Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations which may include but not limited to external third parties, Client or Accenture.                       

  • Comply with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to

  • Assigned and accountable for workable solutions and processes within specific area of responsibility.

  • Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly

  • Receive ​feedback ​and ​apply ​learnings ​quickly ​in ​a ​changing ​environment.

  • Escalates issues and questionable removals to Operations Manager or client Point of Contact as appropriate

  • Addresses most non-routine issues

  • Ensures all work is performed in accordance with SLAs and metrics.

  • Responsible for activities assigned by the Operations Manager

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com

About Accenture


Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at http://www.accenture.com/.

#OpsIreland

Show more


Qualifications

Basic Qualifications:

  • Minimum 1-2  years customer service experience in a professional work environment
  • Consistent high quality performance at or above target
  • Fluent in English and one of the foreign language
  • EU Citizen or Stamp 4/1G visa only to apply (No sponsorship)

Preferred Qualifications:

  • Previous legal experience/studies or experience with legal processes
  • Enthusiastic, positive attitude with a strong willingness to learn
  • Good knowledge of internet and associated technologies
  • Good knowledge of social media, associated technologies and online trends

Professional Skill Requirements:

  • Results & detail oriented
  • Strong written and verbal communication skills
  • Exceptional ​interpersonal ​skills ​and ​a ​commitment ​to ​professionalism
  • Can critically assess content strictly against client guidelines

Benefits

  •  Working for an international enterprise company
  •   Great training
  •   Company social events
  •  •Opportunities for career progression

#OpsIreland

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


LEARN MORE

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

View All

Learn more about Accenture

Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All