Job Description

  • Handle inbound employee/cross-functional teams’ inquiries. Providing Customer Service to Client’s employees, using Salesforce CRM. 

  • Preparing, processing and/or updating employee’s records related to transferring, Leaves, and terminating as well as other HR related processes in Workday, Salesforce and other client’s systems. 

  • Explaining Client’s HR policies, procedures, related to transferring, Leaves, and terminating, to new and existing employees. 

  • Maintaining computer system by updating and entering data. 

  • Compiling reports and spreadsheets and preparing spreadsheets 

  • Assisting with exist, Leaves and Transfers meetings with Client’s employees 

  • Attend team meetings and trainings as needed 

  • Work on miscellaneous projects as instructed. 

Knowledge, skills & abilities 

Candidates must be able to demonstrate a number of proficiencies that are essential to the position, which include: 

  • Must be adept at problem-solving, including being able to identify issues and resolve programs in a timely manner 

  • Must possess strong interpersonal skills 

  • Must be able to communicate clearly, both written and orally, as to connect with employees, members of the Client’s HR management team, and in group presentations and meetings 

  • Must be able to optimally read and interpret information, present numerical data in an inventive manner, and expertly capture and analyze information 

  • Must be able to prioritize and plan work activities as to use time efficiently 

  • Must be organized, accurate, detailed, and able to supervise work for quality 

  • Must be conscientious, able to follow instructions, respond to management direction, and must be able to improve performance through management feedback. 

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Qualifications

Basic Qualifications 

  • Bachelor’s Degree or undergraduate degrees in areas such as finance and business administration 

  • Minimum of 3 years of experience in Business Operations 

Preferred Qualifications 

  • Accenture experience preferred 

  • Workday, Salesforce CRM or any other CRM tool 

  • Previous HR/Admin experience is a plus but not required 

#IrelandOps

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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