Job Description

The role will be responsible for processing and investigating terms of service, fraudulent, and spam related violations. The position is expected to complete content reviews in a timely and precise manner. The position will support keeping a professional and safe platform. Resources are expected to be proactive, motivated, organized, and possess a global perspective in a fast paced, team oriented environment.

Research and resolve all issues related to spam, account takeover, and terms of service violations.
Interpret and enforce content policies.
Remain up to date on key workflow changes, operational guidelines, and policy updates.
Effectively identify problems and issues by performing relevant research using the appropriate tools.
Communicate effectively and concisely with internal partners.
Provide feedback to management regarding necessary changes and updates including but not limited to policies, technical issues.
Maintain and promote a positive attitude while meeting productivity and quality goals.

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Qualifications

Fluent in English and one other language
0 to 2 years with content policy or anti abuse operations, or other related areas

Passion for keeping platform users safe while protecting free speech.
Knowledge of social media and the technologies that support it.
Familiarity with internet policy and content moderation environments.
Strong written and spoken communication skills.
Ability to work flexibly and to exercise good judgment in a high pressure environment.
Well developed sense of urgency and follow through.
Demonstrated capacity for critical thinking and analysis. Strong attention to detail.
Superior time management skills and ability to meet deadlines with minimum supervision.
Self starter with the ability to work independently and on multiple initiatives at the same time.
Excellent interpersonal, written, and spoken communication skills.
Competency in Excel, SQL, and other technical skills are a plus.
Experience using Microsoft Office Outlook, PowerPoint, Excel, Word

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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