Accenture has an exciting opportunity for a people oriented Sales Manager to guide, mentor and inspire an incredible team of multilingual Agency Account Managers within Pinterest s digital marketing environment.You will have the opportunity to drive measurable outcomes for our client Pinterest. Our client s ad solutions leverage our company s innovations and insights to find, attract, and engage intended audiences as they use our clients cutting edge social media platform. We are partnering with Pinterest to help businesses build brand awareness, increase product sales, and much more.This role involves coaching and developing a world class team that takes pride in creating delightful customer experiences through focused sales plays and account management in a fun and enriching work environment. In addition to leading a team, this role will also be challenged with developing programs to scale Pinterest s operations, solve customer problems upstream, and grow the client s revenues by delivering a world class customer sales experience to millions of customers.As the successful candidate, our customers and your team are your top priorities. You will mentor and coach a team of Agency Account Managers to exceed customers expectations. You will proactively identify sales opportunities and improve team workflows. Success in this position requires exceptional people coaching and account management skills analytical problem solving a willingness to experiment the ability to thrive in a dynamic, team focused environment and a passion for helping clients and customers achieve results through revenue
Manage a high performing team of Agency Account Managers focused on supporting and scaling existing advertisers within the book. Manage KPIs, ensure deliverables are exceeded and revenue is achieved Identify barriers and to improve productivity and success Develop, coach and manage your Agency team to ensure operational excellence Identification of top talent and hiring in the interview process to build out and maintain a high performing Agency Account Manager team. Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets. Conducts one to ones with team members to assess performance against objectives. Carries out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement. Provides leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance. Oversees and manages the day to day operation and workflow of the team in an organised and efficient manner. Creates a learning environment to ensure that the transfer of knowledge and insight occurs. Acts as a point of referral for complex and escalated queries Ensure that all client SLA targets are met, including aspects of Meeting Client SLA s, Performance Management, People Management, Transition Management, Other key roles Recruitment, Quality Management, Policy communication etc. QualificationsRequirements Ideally a proven experience in team leadership of an Agency Account Management team in the digital marketing space would be advantageous. Experience recruiting and hiring candidates for a high performance agency account management sales team. Demonstrated experience forecasting new sales opportunities, setting goals, and monitoring sales activity.
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