Operations Associate Manager
Dublin
JOB NO. 10465128
Job Description
Responsibilities
- Ensure project level performance against SLA s and KPIs including metric reporting on team performance
- Manage the service and all personnel providing it to deliver agreed scope of services while achieving productivity gains
- Coach, performance development, 1 1 s, mentoring, and general career counselling for team leads
- Ensure results with the highest possible standard of quality and delivery
- Deliver on hiring requirements and managing attrition for the regional delivery center
- Drive insights gathering from team members to improve quality and processes
- Work within multiple teams across both Accenture and our client to execute and deliver
- Develop a culture of continuous improvement across the teams in the global delivery network
- Lead and develop global initiatives
- Leverage Accenture s full capabilities in designing and delivering service for the client
- Manage and eliminate service delivery issues in a timely and proactive manner
- Manage supply and demand, service quality and processes to meet delivery expectations
- Implement the levers to consistently achieve performance targets such as Six Sigma, operational excellence, etc.
Qualifications
Job Qualifications Minimum of 5 years team management experience, leading large teams, in an international environment Minimum of 3 years of experience working in an operations service delivery environment Ability to follow the strategic direction set by senior management when establishing near term goals Well developed analytical skills and the ability to provide clarity to complex issues, and synthesize large amounts of information Ability to develop creative and breakthrough solutions Ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impacted manner Strong technical skills, both functional and non functional, manual and automation, ideally in a continuous delivery environment
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
Related Jobs
Life at Accenture
Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.
Training and Development
Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.
LEARN MORE
Work Environment
Be your best every day in a work environment that helps drive innovation in everything you do.
LEARN MORE
View All
Learn more about Accenture
Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.
View All
Stay connected
Join Our Team
Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.
Keep Up to Date
Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.
Job Alert Emails
Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.
View All