Job Description

Working within multiple teams across both Accenture teams and client teams to execute and deliver a critical Payments service
Provide a credible and expert first point of contact for the Payments Team, working alongside client leads
Manage team performance against SLA s and KPIs including metric reporting on team performance
Positive, target delivery focused attitude and experience of a service delivery environment desirable. Support team to achieve results with the highest possible standard of quality and delivery
Performance management career counselling, coaching, performance development, 1 1 s, mentoring
Promote culture of continuous improvement across the teams in the global delivery network
Continuous improvement strategies and ideas, including new process incubation and induction
Drive and manage global initiatives
Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately
Drive and manage your team s performance against SLA s and KPIs including metric reporting on team performance
Support team to achieve results with the highest possible standard of quality and delivery
Driving insights gathering from team members to improve quality and processes
Working within multiple teams across both Accenture teams and client teams to execute and deliver a critical Risk service
Strong work ethic, taking personal accountability for accuracy and high quality outputs and demonstrating integrity to core team values
Promote culture of continuous improvement across the teams in the global delivery network
Continuous improvement strategies and ideas, including new process incubation and induction
Assist with driving global initiatives
Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately



Qualifications

Bachelor s Degree or equivalent
2 Years experience leading teams in a service delivery environment
Customer Centric Approach and at least 2 years Customer Service Experience and at least 1 2 years of reporting experience
Strong work ethic, taking personal accountability for accuracy and high quality outputs and demonstrating integrity to core team values
Ability to build relationships with stakeholders in multiple geographies
Consultative work style to lead client work.
An ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner
Well developed analytical skills and the ability to provide clarity to complex issues, and synthesize large amounts of information together with the ability to develop creative and breakthrough solutions
Able to prioritize and effectively manage time in a fast paced work environment
Proactive to identify the root causes of issues by analysing patterns and trends through data analysis
Ability to build action plans through problem solving skills to improve performance
Keen relationship builder across both Accenture and the Client s organisation
Self motivating, adaptable and able to inspire and motivate others
Prior experience working in an environment of frequent change
Practical analytical problem solving skills through analysis using Excel, SQL, Access queries etc.
Strong Excel skills formulas, pivot tables, v look ups, macros
Project Management Experience and knowledge and background in various project management methodologies such as waterfall, lean and agile
Experience with analysis tools such as SQL and Access queries
Workshop facilitation
2 Years experience leading teams in a service delivery environment
Well developed analytical skills and the ability to provide clarity to complex issues, and synthesize large amounts of information together with the ability to develop creative and breakthrough solutions

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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