Job Description

Role: Ireland AV Senior Analyst

Career Level: 10 - Senior Analyst

Location: Dublin, Ireland

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

As a team:

We are in a unique position within Accenture as one of the only dedicated AV support teams globally. By being part of this team, you and your colleagues will deliver an exceptional front-line support to our staff and clients. You will be working with the latest AV technologies, helping to train our staff to use them and be proactively engaged in the deployment of these technologies. On top of that you will have the chance to learn and develop your skills and help our AV team to move to the next level.

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

In our team you will learn:

  • How to work with colleagues across multiple teams, different regions, and time zones, working independently and as part of a team.
  • How to deploy latest AV technologies, help to design new and innovative AV solutions based on the customer feedback and new emerging technologies.
  • How to work with our internal and external clients, how to manage their expectations and deliver an exceptional service.
  • How to maintain an active interest in the other areas of the Local Support Operations and provide support to other team members as appropriate.
  • How to network across LTS and Workplace and with the organisation’s delivery partners, ensuring positive outward perceptions, communications and collaboration in service delivery.
  • How to participate in cross team knowledge sharing between the wider LTS group and Workplace.
  • How to work with operational teams in an advisory capacity to ensure they understand the key initiatives that are being championed by the AV Lead.

As a UK AV support person, you will:

  • Be responsible for day-to-day AV operations within our offices.
  • Work with internal and external projects teams on several small- and large-scale projects.
  • Train our customer support teams in the use of AV hardware and the basics of AV troubleshooting.
  • Act as AV subject matter experts (SME) educating and promoting the use of AV and collaboration technologies.
  • Proactively engage with our technology users and based on the feedback look at solution changes, upgrades etc.
  • Proactively test and make sure all systems are online and operational.
  • Set up and install additional equipment as required for the AV offering (video screens, video monitors, connecting wires and cables, sound speakers etc.) for events and functions.
  • Ensure equipment is installed and managed according to its designated layout.
  • Test and resolve equipment issues – including hardware repairs and screen replacement.
  • Send in equipment for repairs as needed.
  • Clean audio and video equipment and store properly.
  • Maintain inventory of equipment.
  • Build effective relationships with customers, actively seeking out and responding to feedback in order to deliver a high level of customer service.
  • Assisting in the planning and delivery of customer education sessions to help promote the knowledge and use of AV technologies
  • Work closely with the wider LTS and Workplace teams ensuring effective relationships are built and maintained.
  • Work with customer representatives to capture requirements in order to develop knowledge of the client requirements and desired service levels.
  • Develop, document, and implement resolutions for recurring incidents or problems.
  • Maintain a current knowledge and understanding of features, functionality, and performance of existing and planned AV display technologies through independent research and by utilizing available vendor resources as appropriate.
  • Be knowledgeable of the wider AV conferencing offerings within the CIO suite of offerings (Skype for Business & Cisco Video Conferencing) as well as collaboration technologies to support meetings and events
  • A certain level of shift work and out of hours support for events, installations, changes is required
  • Be asked to support other Accenture offices


Qualifications

We are looking for experience in the following skills:

  • Basic Knowledge and troubleshooting of AV Conferencing systems and IT systems (WAN/LAN networking)
  • AV projects and AV design experience is a plus
  • Working experience with audio / video devices from Cyviz, Cisco, Polycom, Leyard, Extron, Crestron, Planar, Lightware, MS Surface Hub, Exterity, x2o is a plus
  • Knowledge of Digital media systems is a plus
  • Excellent written and verbal communication skills
  • Excellent organizational skills, efficient multitasking, and strong attention to detail
  • Work in a fast paced environment and handle stressful situations
  • Be proficient in use of Microsoft products to the following levels:
  • Excel – Intermediate
  • Word - Basic
  • PowerPoint - Basic
  • Microsoft Outlook - Basic

Set yourself apart:

  • Ability to multitask and work in a calm and professional manner – even under pressure
  • Self-driven and motivated to work at the highest standards
  • Proven history of successful AV career and willingness to learn more than you know and push your career to the next level

Does this appeal to you? If so, we would love to hear from you!

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com.

What’s in it for you:

At Accenture Ireland, in addition to a competitive base salary, you will also have an extensive benefits package which includes pension, private health insurance, discounted gym membership, emergency caring facilities, and 2 days’ leave per year for charitable work of your choice! Flexible working arrangements can be discussed depending on the position.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and niche skills across more than 40 industries and all business functions—underpinnedby the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and build value for their partners. With approximately 373,000 people serving clients in more than 120 countries,

Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

Please note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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