Primary role is to build end to end Transformation Roadmap and execute per plan to ensure maximum client experience with relevant business outcomes. Also, the role is expected to build zero surprise operations and predictability in the process enabled through strong processes and deploy leading tools and optimization assets within Accenture and also leverage competing technologies from 3rd party vendors.
Develop organizational effectiveness in collaboration with extended teams to provide process design capabilities, tools, methods, operational excellence practices and trainings across the organization.
The key responsibilities include driving Co Innovation program at the Business level, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Business Excellence practices
Help Achieve profitable margins deliver tangible value in line with Accenture Client commit. Demonstrate Thought Leadership contribute to knowledge capital, new solutions or service. Establish or expand relationships with key individuals stakeholders to understand priorities. Propose execute improvements around client service experience and processes
8 years of relevant experience into Business Excellence Process Re engineering, Automation RPA, Consulting, Transformation
2 to 4 years within the Customer Service or Digital Marketing domain practice
2 to 3 years of automation delivery project experience
Certified Six Sigma Master Black Belt or Black Belt with good knowledge of Lean design thinking practices
Strong Knowledge of Quality Principles and Techniques essential
Needs to have worked in a BPO Operational Excellence or similar Continuous Improvement function
Very Strong communication and presentation skills
Strong analytic and critical thinking skills
Ability to relate to Client Business Outcomes, impact P L
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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