Job Description

Manage supply and demand, service quality and processes to meet delivery expectations
Implement the levers to consistently achieve performance targets such as Six Sigma, operational excellence, etc.
Participate in account quality review process and engage appropriately in the Accenture Quality Assurance program
Proactively improve client and customer relationships, while working with Client Account and Account Delivery Team leadership
Support the achievement of targets on profitability and cost to serve
Support estimate at completion of account forecasting and planning activities
Achieve year on year efficiencies
Manage and Develop the Service Delivery Operations team
Responsible for career management of service delivery operations team e.g. training, engagement, mentoring, succession planning and annual performance process
Manage to Contract Operational Financial Commitments
Manage and reduce costs on standard offerings, assets, technologies, licenses, facilities, subcontractors where required
Manage recruiting, staffing, pyramid mix, utilization, cost to serve, and capacity of staff to optimize balance between cost and delivery targets.
Deliver efficiencies through standard processes and synergies
Implement standard service level agreement SLA and other financial operational metrics
Resolve performance issues with delivery leadership
Formalize delivery plans for the service delivery operations s with service group delivery leadership
May develop supplier vendor sub contractor strategy for service delivery operations


Identifies, assesses and solves complex business problems for area of responsibility, where analysis of situations or data requires an in depth evaluation of variable factors
Closely follows the strategic direction set by senior management when establishing near term goals
Interacts with senior management at a client and or within Accenture on matters where they may need to gain acceptance on an alternate approach
Has significant latitude in decision making. Acts independently to determine methods and procedures on new assignments
Decisions have a major day to day impact on area of responsibility
Manages large medium sized teams and or work efforts at a client or within Accenture

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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