Experience StrategistAt Accenture Interactive we help the world’s leading organisations create and deliver the best customer experiences. Our mission is to create experiences that solve unmet human needs and we are on the hunt for talented individuals to join us.OUR TEAMAccenture Interactive is a diverse team of creative problem solvers. We are people obsessed! At the forefront of digital, you’ll create it, own it, and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises. Join us and become an integral part of our experienced digital team with the credibility, expertise and insight clients depend on.THE RIGHT CANDIDATEThe successful Experience Strategist will be highly skilled in user-centred strategy and insight-driven design. You’re an empathetic champion of the customer, with an insatiable curiosity for their motivations and needs, fluent in the end-to-end customer journey. The right candidate is passionate about taking a human-centred approach to building experiences, possessing an inept ability to deeply understand the customer. The right person will have a high level of experience in a variety of research methods and developing insight that guides the solution build, keeping the customer’s needs to the forefront every step of the way.This person will have a broad understanding of the digital marketing ecosystem and have a solid grasp of how experience translates, changes, and connects across platforms, channels, and touchpoints.The Experience Strategist unites a multi-functional team on a shared vision and should be a keen collaborator with excellent communication skills, often using tactics such as design thinking to paint a clear picture of the future.- Develop views of as-is customer journeys using qualitative and quantitative research.- Lead projects that enhance client’s understanding of the customer.- Fluent with Design Thinking and Agile methodology- Serve as customer advocate by researching and mapping customer needs and use cases throughout a customer journey.- Translate customer needs into business requirements.- Understand and interpret customer experience measurements.- Develop roadmaps to deliver great customer experiences.- Strong cross-functional understanding of channels and platforms
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QUALIFICATIONS & EXPERIENCE- 3 + years of relevant work experience in customer journey mapping- Demonstratable experience of multiple research methodologies- Solid understanding of agile platforms- 3rd level degree or masters in relevant field desirable- Knowledge and delivery experience of marketing initiativesAbout AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
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