Job Description

Provide quality customer service by achieving consistent customer satisfaction CSAT ratings while always focusing on resolving cases efficiently and utilizing time productively Assisting users with payment, billing system and other queries Identify, recommend and implement process improvements Proactively ask question and maintain an awareness of the client s business, operational activities, and processes within their team area Communicate relevant information on a timely basis to Senior Agents Team Leads and escalate issues or complex delivery items when required Requires professional interaction and communication, both within the Accenture organization and with client contacts.
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Minimum of 1 year Customer Service Experience in an office tech industry environment Strong work ethic, taking personal accountability for accuracy and high quality outputs and demonstrating integrity to core team values Strong attention to details Excellent Problem Solving and Organisation Skills Self motivated to work independently, with minimal supervision Excellent time management skills and able to proactively and independently manage workload and targets Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately Familiar with MS Office or similar Office applications, Slack, Trello etc and able to manage multiple tools web browsers at one time Team player capable of proactively learning on the job If you are a recent Graduate with some experience in Customer Service or Delivery environment we also want to hear from you


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 505,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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