Job Description


Provide quality customer service, to our end users and analysts. Assist with training new joiners and Agent team members when required Mentor new and junior agents on best practices Innovate, Identify and recommend process improvements Maintains an awareness of the client s business, operational activities, and processes. Communicate relevant information to Associate Team Leads and escalate issues or complex delivery items Requires professional interaction and communication, both within the Accenture organization and with client contacts May be called upon to represent operational updates on behalf of Accenture to the client



Qualifications

Customer Centric Approach and minimum 1 2 year experience in Risk, Payments and or Commerce workflows Minimum 6 months consecutive historical evidence achieving target metrics in CSAT, AHT and Productivity Self motivated to work independently, with minimal supervision Strong work ethic, taking personal accountability for accuracy and high quality outputs and demonstrating integrity to core team values Excellent time management skills ability to proactively and independently manage workload and targets Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 505,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
 

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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