Job Description

  • Ensure project level performance against SLA’s and KPIs including metric reporting on team performance
  • Manage the service and all personnel providing it to deliver agreed scope of services while achieving productivity gains 
  • Coach, performance development, 1:1's, mentoring, and general career counselling for team leads
  • Ensure results with the highest possible standard of quality and delivery
  • Deliver on hiring requirements and managing attrition for the regional delivery center
  • Drive insights gathering from team members to improve quality and processes
  • Work within multiple teams across both Accenture and our client to execute and deliver
  • Develop a culture of continuous improvement across the teams in the global delivery network
  • Lead and develop global initiatives
  • Leverage Accenture’s full capabilities in designing and delivering service for the client
  • Manage and eliminate service delivery issues in a timely and proactive manner 
  • Manage supply and demand, service quality and processes to meet delivery expectations
  • Implement the levers to consistently achieve performance targets such as Six Sigma, operational excellence, etc. 
  • Ensure project level performance against SLA’s and KPIs including metric reporting on team performance
  • Manage the service and all personnel providing it to deliver agreed scope of services while achieving productivity gains 
  • Coach, performance development, 1:1's, mentoring, and general career counselling for team leads
  • Ensure results with the highest possible standard of quality and delivery
  • Deliver on hiring requirements and managing attrition for the regional delivery center
  • Drive insights gathering from team members to improve quality and processes
  • Work within multiple teams across both Accenture and our client to execute and deliver
  • Develop a culture of continuous improvement across the teams in the global delivery network
  • Lead and develop global initiatives
  • Leverage Accenture’s full capabilities in designing and delivering service for the client
  • Manage and eliminate service delivery issues in a timely and proactive manner 
  • Manage supply and demand, service quality and processes to meet delivery expectations
  • Implement the levers to consistently achieve performance targets such as Six Sigma, operational excellence, etc. 
  • Working for a leading company in the BPO and Operations
  • Partnering with fortune 500 companies to affect change in Social Media and emerging markets
  • Leading a diverse team of skilled professionals
  • Leveraging Accenture’s Global Reach and Industry leading tools and methodologies
  • Access to robust career development programs and opportunities


Qualifications

  • Minimum of 5 years team management experience, leading large teams, in an international environment
  • Minimum of 3 years of experience working in an operations service delivery environment
  • Minimum of a High School diploma or GED/ Secondary level education
  • Ability to follow the strategic direction set by senior management when establishing near term goals
  • Well-developed analytical skills and the ability to provide clarity to complex issues, and synthesize large amounts of information
  • Ability to develop creative and breakthrough solutions
  • Ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impacted manner
  • Strong technical skills, both functional and non-functional, manual and automation, ideally in a continuous delivery environment

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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