Job Description

Content Review Associate (Legal Support)

Overall purpose of job

The team is looking for an intelligent, resourceful, detail-oriented candidate for a legal process support role. The person will be responsible for reviewing content on the internet to make sure it does not violate client policies or legal regulations.



      Process and review content that has been flagged for review of potentially sensitive content

      Process and analyze complex legal removal requests efficiently and accurately for international complaints according to client guidelines and procedures

      Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations which may include but not limited to external third parties, Client or Accenture.                 

      Comply with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to

      Assigned and accountable for workable solutions and processes within specific area of responsibility.

      Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly

      Receive feedback and apply learnings quickly in a changing environment.

      Escalates issues and questionable removals to Operations Manager or client Point of Contact as appropriate

      Addresses most non-routine issues

      Ensures all work is performed in accordance with SLAs and metrics.

      Responsible for activities assigned by the Operations Manager



Basic Qualifications:

      Minimum 1-2  years customer service experience in a professional work environment

      Consistent high quality performance at or above target

      Fluent in English and one of the foreign language

Preferred Qualifications:

      Previous legal experience/studies or experience with legal processes

      Previous content review experience

      Good knowledge of social media, associated technologies and online trends

Professional Skill Requirements:

      Results & detail oriented

      Strong written and verbal communication skills

      Exceptional interpersonal skills and a commitment to professionalism

      Can critically assess content strictly against client guidelines

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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