Job Description
Content Review Associate (Legal
Support)
Overall purpose of job
The team is looking for an intelligent,
resourceful, detail-oriented candidate for a legal process support role. The
person will be responsible for reviewing content on the internet to make sure
it does not violate client policies or legal regulations.
Responsibilities:
●
Process
and review content that has been flagged for review of potentially sensitive
content
●
Process
and analyze complex legal removal requests efficiently and accurately for
international complaints according to client guidelines and procedures
●
Validate,
investigate and respond to inquiries of an urgent or sensitive nature within
established guidelines. This includes coordinating with client subject matter
experts to respond to or support in the response to inquiries and/or
escalations which may include but not limited to external third parties, Client
or Accenture.
●
Comply
with all client published policies and procedures and any legal and regulatory
requirements that the company is obliged to adhere to
●
Assigned
and accountable for workable solutions and processes within specific area of
responsibility.
●
Demonstrates
speed, agility, critical-thinking, and problem-solving skills in their work and
an ability to ramp up quickly
●
Receive
feedback and apply learnings quickly in a changing environment.
●
Escalates
issues and questionable removals to Operations Manager or client Point of
Contact as appropriate
●
Addresses
most non-routine issues
●
Ensures
all work is performed in accordance with SLAs and metrics.
●
Responsible
for activities assigned by the Operations Manager
Qualifications
Requirements
Basic Qualifications:
● Minimum 1-2 years customer service experience in a professional work environment
● Consistent high quality performance at or above target
● Fluent in English and one of the foreign language
Preferred Qualifications:
● Previous legal experience/studies or experience with legal processes
● Previous content review experience
● Good knowledge of social media, associated technologies and online trends
Professional Skill Requirements:
● Results & detail oriented
● Strong written and verbal communication skills
● Exceptional interpersonal skills and a commitment to professionalism
● Can critically assess content strictly against client guidelines
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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