Content Review Associate (Legal
Support)
Overall purpose of job
The team is looking for an intelligent,
resourceful, detail-oriented candidate for a legal process support role. The
person will be responsible for reviewing content on the internet to make sure
it does not violate client policies or legal regulations.
Responsibilities:
●
Process
and review content that has been flagged for review of potentially sensitive
content
●
Process
and analyze complex legal removal requests efficiently and accurately for
international complaints according to client guidelines and procedures
●
Validate,
investigate and respond to inquiries of an urgent or sensitive nature within
established guidelines. This includes coordinating with client subject matter
experts to respond to or support in the response to inquiries and/or
escalations which may include but not limited to external third parties, Client
or Accenture.
●
Comply
with all client published policies and procedures and any legal and regulatory
requirements that the company is obliged to adhere to
●
Assigned
and accountable for workable solutions and processes within specific area of
responsibility.
●
Demonstrates
speed, agility, critical-thinking, and problem-solving skills in their work and
an ability to ramp up quickly
●
Receive
feedback and apply learnings quickly in a changing environment.
●
Escalates
issues and questionable removals to Operations Manager or client Point of
Contact as appropriate
●
Addresses
most non-routine issues
●
Ensures
all work is performed in accordance with SLAs and metrics.
●
Responsible
for activities assigned by the Operations Manager
