Job Description

GPS Team Leader  

 

The Team Lead is responsible for the following:

  • Daily supervision of assigned team of direct reports (Senior Analysts & Analysts) enforcing Accenture core values within the team, project, and making sure that assigned product/vertical SLAs are met daily.
  • Responsible for conducting daily/as needed team huddles, weekly/as needed product group meetings, and monthly one-on-ones with the analysts.
  • Measurement and management of the vertical/product team’s success and will act as a Subject Matter Expert in all matters processed by the product team.
  • Managing effective internal/external client relationships within a defined area of responsibility.
  • Monitor risk within assigned product/vertical to be able to escalate to Operations Manager / Accenture Leadership in a timely manner.
  • Review/track daily production metrics, planned/unplanned absence, holiday staffing, and timesheets.
  • Identify gaps in assigned product verticals such as customer policies and drafts proposals accordingly
  • Responsible for career development and coaching direct reports on areas such as, but not limited to, quality assurance, productivity, compliance, etc..
  • Manages workload of team, may make work assignments, and responsible for developing team members to meet project objectives.
  • Manages effective communication as escalation point for issue resolution and customer-impacting escalations for both internal and external stakeholders within a defined product area of responsibility
  • Ensuring compliance of Accenture Policies and Procedures, enforcing Accenture core values with direct reports and project
  •    Drive opportunity for improvement across the operation
  •  Communicate and celebrate success and achievements


Qualifications

Basic Qualifications

  • Minimum of 1 year of experience in a customer-facing operations environment
  • 1 year of team management experience in a Business Process Operations environment
  • Bachelor’s degree
  •  Strong user of excel (formulas, pivot tables, v-lookups, macros)
  • Experience with analysis tools
  •  Ability to build relationships with stakeholders in multiple geographies
  •  Consultative work style to lead client work.
  • • An ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner
  • • Proven track record of delivering results

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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