Job Description

The responsibility of the associate quality analyst is to perform and conduct quality review on items processed by analysts in accordance to the sampling population agreed between the client and Accenture. The quality analysts are empowered to provide immediate feedback to analysts that have error trends or have been incurring errors above the normal range

 
Primary Responsibilities 
  •   Review quality samples agreed upon by the client and Accenture
  • Perform root cause analysis on quality trends and flag quality-related risks on the performed audits
  • Provide feedback to analysts to follow approved guidelines, procedures, processes in a consistent way.
  • Be proactive and suggest improvements that drive individual and team results
  • Provide weekly quality reporting or QA progress reports to Team Leads.
  • Act as a point of contact for process questions, issues and resolution
  • Contribute to the QA Team’s development and share knowledge within the team
  • Administer the QA issue repository and ensure all escalations are properly addressed
 


Qualifications

Required Skills & Experience

  • BA or equivalent work experience
  • 0+ years of work experience working within a QA capacity  
  • 1+ years of work experience in a Service Desk or Call Centre or similar preferred
  • Fluent (C1) in English and native in the supporting market language

Additional Skills

  • Excellent communication and interpersonal skills
  • Strong organizational and administrative skills
  • Ability to operate within a team environment, multi-tasking and prioritizing work across

       supported clients

  • Use appropriate mannerisms/behaviour when interacting with client groups and/or end-users
  • Communicate comfortably with Accenture management or client points of contact
  • Escalate conflicts in a timely manner to appropriate personnel
  • Participate in analysing opportunities for improvement, present findings and

       recommendations to the appropriate teams for action   

  • Be open and flexible to new ideas that may alter team goal.
 
Working Environment
  • Service Delivery and Target Driven environment
  • Willing to work across different shift hours – including weekend hours
  • Ability to meet tight deadlines with focus on quality, results and timely delivery. Candidate will need to stretch during peak / critical service delivery periods
  • Work with integrity, confidentiality and professionalism

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 505,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 


All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

APPLY NOW
To apply from a mobile device, your CV must be in the cloud. Not Ready? Send this job to an email address To apply from a tablet device, your CV must be in the cloud. Not Ready? Send this job to an email address

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


LEARN MORE

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

View All

Learn more about Accenture

Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Stay Connected

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All