Job Description

  • Process Change Requests (CR) and monitor implementation actions for the network capacity, infrastructure and material plans of record (CPoR, IPoR, MPoR)
  • Perform various risk assessments for changes to the PoRs
  • Understand the dependencies between PoRs and activities that gate or delay deployments
  • Monitor, categorize and triage CRs, identify actions and action owners, from CR identification through approval to implementation into the PoRs
  • Identify and resolve issues working with cross functional stakeholders from supply chain, deployment teams and design teams, including leading cross functional meetings to resolve more complex issues.
  • Work with deployment designers and program managers and provide updates on project impacts
  • Track progress on incident closures and provide daily and weekly status reporting on the status of change requests to business stakeholders
  • Support creation and maintenance activities for PoRs and associated deployment dashboards
  • Work with client Program Managers (PMs) to suggest end to end process improvements
  • Provide ownership on KPI metrics and escalate as appropriate 
  • Facilitate any necessary training and knowledge transfer for new joiners
  • Partner with Client team to ensure communication of results and resolve customer escalations
  • Conduct root cause analyses and align service delivery towards improving overall business metrics
  • Provide Reporting on Configuration Management and PDM KPIs, Processes and Dataset


Minimum Requirements


  • Bachelor's Degree in Engineering/Supply Chain Management/Information Management Systems or Business 
  • Minimum 3 years working in Engineering/Supply Chain/Operations/Manufacturing/Network Planning/Data Analytics roles
  • Minimum 1 year working in Hi Tech Industry and Technical Infrastructure 
  • Minimum 1 year of working in project coordination / program management roles



  • Engineering degree
  • Broad understanding of Layer 1 and Layer 3 network design, planning and deployment
  • Proficiency in SQL, Javascript and Apps Script
  • Broad supply chain understanding (Planning & Fulfillment, Procurement, Logistics)
  • Quick learner, ability to understand complex business processes and systems quickly
  • Ability to lead and work in a fast-paced, dynamic, and global environment.
  • Excellent analytical and problem solving skills
  • Experience working with cross functional stakeholders, driving meetings and decisions
  • Experience in creating process documentation
  • Attention to detail and ability to quickly find anomalies
  • Self driven, ability to multitask, prioritise, and work in a fast paced unstructured environment, tough deadlines with minimal supervision
  • Excellent verbal and written communication skills in English 

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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