Job Description

ROLE: Infrastructure & AV Projects Senior Analyst will provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

SCOPE
 

The Infrastructure & AV Projects Senior Analyst works as part of the Infrastructure & AV Projects team providing infrastructure engineering services for our Accenture offices across UK & Ireland. This is to include building fitouts, hardware replacement programmes, ventures & acquisitions and new technology installations.

 
ROLE AND RESPONSIBILITIES
 

Global Initiatives and Upgrade Programmes (Network & AV Hardware/Software Refresh and Lifecycle)

  • Ability to interpret bill of materials and translate into new designs and topologies
  • Consult with internal stakeholders on approach and timeline for deployment
  • Communicate expected costs to finance and operation teams for inclusion in forecasts
  • Coordinate and manage interaction with global network and AV teams
  • Coordinate and manage interaction with 3rd party vendors for hardware orders and installations as required
  • In coordination with the operations team understand the impact of upgrades and initiatives on the existing operational environment
 
Real Estate Changes and New Builds
  • Review both physical and logical network topologies
  • Conduct on site surveys as required
  • Advise on comms room standards, security, power and layout requirements
  • Coordinate with local technology project management team
  • Coordinate 3rd party vendor support for project design and implementation
  • Advise on physical infrastructure design and layout at design and implementation stage of project
  • Ensure timely processing of new build documentation (New Building Technology Requests, Network Security Requests, Network Design and Architecture requests)
  • Ensure timely documentation of network packs post deployment
  • Ensure smooth handover of project to operations team
  • Advise as an SME on agreed Accenture Infrastructure standards and ensure that all work carried out conforms to Accenture policies and standard
 
New AV Installations
  • Gather AV requirements through design calls and onsite surveys and provide recommendations for overall solutions
  • Obtain sign-off for AV solutions from relevant stakeholders
  • Advise on network connectivity and topology required to implement AV solution
  • Coordinate interactions with vendors and global deployment teams as required to ensure smooth installation on time and within budget
  • Internal configuration of AV connectivity in collaboration with global deployment teams and operations as required
  • Ensure smooth handover of projects to operations teams
 
Relationship Management
  • Build effective relationships with key internal stakeholders
  • Collaborate effectively across Workplace and Technology teams
 
Finance
  • Ensure project costs are communicated to the Operations and Finance team for inclusion into monthly/quarterly reports, or annual budgets
  • Be cost aware, ensuring focus is maintained in providing optimally costed solutions for our customers within allocated budgets
 



Qualifications

Professional qualifications/accreditations and Experience
  • Certification to Cisco CCNA and Juniper JNCIA is desirable; further accreditation to CCNP or CCNP Voice would be an advantage
  • A good knowledge and experience is required of:
    • LAN/WAN/WLAN protocols, technology, networking principles (for example VLANs, DHCP, DNS, routing, TCP, UDP protocols)
    • IP Telephony & Unified Messaging Systems
    • AV technology (e.g. Cisco VC, Surface Hubs, Video Walls)
    • Audio Visual Qualifications (e.g. Avixa CTS)
  • Hands-on experience of installing/configuring/ replacing network hardware components is required
  • Experience working within an Enterprise Network for a large corporation is required
  • Experience within ITIL Framework would be advantageous
  • Experience working within a service management environment an advantage
 
  • Confident, determined self-starter who has ability to work autonomously or as part of a team 
  • Excellent communication skills (Verbal and written) with the ability to interact with people of all levels and technical ability within Accenture 
  • Ability to resolve difficult customer situations and escalate issues when appropriate 
  • A quick thinker with a ‘can do’ attitude and aptitude for creativity 
 
 

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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