Job Description


Role: 
 

This is a customer centric role focused on delivering an outstanding customer experience to the top tier customers of a global Fortune 500 company, working with them and their account managers to provide high level support and advice. Success in this position requires exceptional customer service skills with a desire to optimize the efficiency of global business’ digital marketing campaigns. 

 
Responsibilities include:

  • Providing multilingual customer support and high-level marketing advice to large advertising accounts based in Europe, Middle East and Asia through different channels – live chat, email and phone
  • Responsibility for helping these customers drive results via their marketing campaigns through consultation, education, and support and by demonstrating the value of the multi-channel advertising solutions
  • Work with business customers to identify their growth / marketing plans and give advice on how to implement the product to achieve them
  • Be an advocate of our organisation and strive to exceed in customer satisfaction ratings
  • Provide product and tool support to improve the overall experience and drive higher product adoption and spend
  •  Identify trends and solve problems facing multiple business customers
  • Provide vital product insights and feedback on client products

 



Qualifications

Skills and Experience: 

 

• Experience working in a customer centric environment would be beneficial 

• Minimum of 1 year’s prior work experience in the marketing or technology sector is desired 

• Advanced knowledge of online advertising and social media products 

• Excellent analytical and Troubleshooting skills 

• Experience of working with web domains and Shopping platforms 

• Fluency in English AND full fluency in the Dutch language 

• Exceptional grammar and the ability to construct emails efficiently


The Person: 

 

• Demonstrates speed, agility, critical-thinking, problem solving skills and ability to act quickly on given directions 

• Has an interest in Marketing / Social Media / Data Analytics 

• Able to adapt to continuously evolving marketing needs to help clients grow their business on the advertising platform 

• Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience 

• Resolves customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions 

• Self-driven with strong attention to detail and the ability to follow tasks through to conclusion 

• Ability to multi-task and work under pressure 

• Excellent communication skills: verbal, written, listening skills



Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us atwww.accenture.com. 

 

 

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

APPLY NOW
To apply from a mobile device, your CV must be in the cloud. Not Ready? Send this job to an email address To apply from a tablet device, your CV must be in the cloud. Not Ready? Send this job to an email address

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


LEARN MORE

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

View All

Learn more about Accenture

With more than 500,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Stay Connected

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All