Job Description

Job Specification:

About the team:

Fast-paced and dynamic, this Operations team works with both TV and Film studios as well as post-production houses throughout the world to facilitate content ingestion, processing, and publishing of both Hollywood and independent/regional movies to one of the major Transactional Video On Demand services rapidly expanding worldwide.

About the role:

As a T1 Operator in Customer Operations Support your main responsibility is to provide end-to-end operational support in all aspects of digital content distribution. You will be working with cross-functional teams to collaborate on launch projects with high visibility and maintain day-to-day operations. A T1 Operator will be expected to help educate our partners on industry standards and provide efficient solutions to ops blockers. It is important to be both flexible and versatile in this role as responsibilities will shift and additional tasks will be required of a T1 Operator throughout the continued development of the team.

About You:

You are curious, enthusiastic, and quick learner who can work both independently and collaboratively on a tight deadline. You apply sound judgement when dealing with sensitive information which may require escalation. You are professional and communicate well with team members from all levels. You are organized and know how to prioritize effectively. You adapt well to changes and make quick adjustments to make accommodations. You are confident of what is within your scope and are able to escalate issues without making assumptions.


Your responsibilities include:

Liaise between the ops team and the partner

Ensure available content is ordered, delivered, ingested, reviewed and goes live on                          time

Track and organize top priority titles

Educate partners on our platform policies and industry standards

Identify and troubleshoot issues that arise in the delivery process; working with cross-                      functional teams to investigate

Contribute to internal resources and associated communication documents to help                          manage partner relationships and development efforts

Independently analyze situations and problem-solve

Coordinating package and asset deliveries

Conducting store quality assurance

Perform content review to ensure that films/episodes adhere to client policy and legal                      guidelines.

Identify common errors in digital files including, but not limited to:

Video issues (digital hits interlacing, motion problems)

Audio levels, mapping and sync

Product metadata and creative asset

Minimum Qualifications

A bachelor’s degree or 1+ years of customer service/partner management experience

•       Fluency in the desired language

Proven written and oral communication skills

Knowledge of Microsoft Office Suite

Ability to work on a tight daily deadline across multiple workflows

Preferred Qualifications

Beginner to Intermediate knowledge of Excel

Experience at a post-production house or consumer-facing digital video service

Previous content review experience

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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