Job Description

 Instructor Associate Manager
The Ops Learning Ireland team provides learning & capability development support to the Accenture Operations business in Ireland.  We support circa 3500 people at all levels from New Joiners to Senior Managers.
Instructor Associate Manager – Role Description
Deliver high-quality training to audiences using a variety of media types. Provide course and learner feedback to key stakeholders. Maintain the highest level of expertise in areas of specialty and interact with subject matter experts in new course development. Monitor the quality and effectiveness of the learning environment and outcomes, including classroom, courseware/curriculum and instructor readiness, and prepare internal faculty members to conduct sessions.
Key Responsibilities:
  • Teach in a blended learning environment including Instructor Led Training (ILT), Virtual Instructor Led Training (V-ILT) and Social Learning methods.
  • Develop & maintain mastery of course content and related courseware.
  • Demonstrate specialist knowledge in assigned curricula areas.
  • Regularly provide feedback on content and recommend improvement of courseware.
  • Set-up and break-down classroom environment including course specified equipment.
  • Provide input during course development as Subject Matter Expert (SME).
  • Achieve and maintain necessary certifications.
  • Maintain expertise through field experience as needed.
  • Conduct assessments (e.g. Kirkpatrick Level 1 and 2) and administer pre and post training exams/tests as required.
  • Act as mentor in obtaining certifications and in overall quality improvement.
  • May provide guidance to clients and/or internal team on appropriate training content and duration for training audiences as needed.
  • May promote learning and educational services to continually strengthen focus on learning and associated skill development across Accenture Operations in Ireland.
  • May lead or support training on new content or product/course launch initiatives.
  • Support supervisor for in-depth content related questions in solution area.
  • Maintain awareness of the team budget and understand the impacts of financial decisions they make and/or directly influence.
  • Promote ways to add value and reduce costs within the team.
Success in this position requires exceptional organisational and project management skills, facilitation skills with deep technical knowledge, ability to work at pace in a dynamic, team-focused environment; and a passion for helping others achieve results while articulating the training team’s overall strategy and vision.


Candidate Profile Attributes:
    • Training coordination and delivery, training management, technical zeal, self-development, leadership, presenting diverse information to diverse audiences.
    • Flexible and quick learner, able to adapt to continuously evolving needs.
    • Focus on adding measurable value to learners by driving the right learning solutions.
    • Strong Soft Skills: Presentation skills, written & verbal communication, self-confidence, social & emotional intelligence.
    • Exceptional Microsoft Office skills.
    • Speed, agility, critical-thinking, and problem-solving skills, ability to ramp up quickly.
    • Self-driven with attention to detail, follow-through & able to multi-task under pressure. 
    • Able to analyse and solve complex problems. Create new solutions, leveraging and where needed, adapt existing methods and procedures.
    • An ability to map &/or follow defined processes.
    • An understanding of the strategic direction set by senior management as it relates to team goals.
    • Fluency in English.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at
Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.


All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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