Social Media Customer Support Agent - French
Our team is all about focusing on Partner Content and Commerce Operations.
Roles and Responsibilities
- Emphasis on driving high customer satisfaction and resolution
- Supporting users queries in relation to paid content (movies, TV shows, paid channels)
- Troubleshooting and helping resolve video playback issues
- Process refunds for accidental and unauthorized purchases
- Customer education on supported devices, purchase processes and features
- Collaboratively sharing feedback through appropriate channels related to tools, processes or systemic user/product issues
- Ensuring excellent customer satisfaction
- Following pre-defined workflows when responding to customer inquiries
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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