Job Description

OVERALL PURPOSE OF JOB

      Assess the quality specific market as assigned per QA or Team Lead.

      Complete the required number of quality assurance audits and quality related tasks.

      Report to the management team identified error trends and QA metrics on a daily basis.

      Identify gaps in client policies and provide feedback accordingly.

      Calibrate with various vendor and client teams on policy knowledge on a weekly basis to ensure consistent quality assurance across board.

      Develops and maintains knowledge of client and client specific business processes.

      Shares information required for the team to be successful.

      Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback.

      Provide coaching, team and 1:2:1 sessions.

 

 

Job requirements in order to be considered for this position:


      Minimum of 6 months experience in Trust & Safety.

      Experience working with other Teams (training, providing feedback, planning workload).

      Proven track record of meeting and exceeding quality and productivity standards

      Quick learner with proven ability to grow and lead a team.

      Excellent oral and written communication skills.

      Passion for learning and creative problem-solving.

      Proven track record of success in previous work experiences.

      Strong Google applications skills (sheets,slides,docs).

      Analytical frame of mind.

      Strong communication skills with all levels of employees and management.

      Ability to perform special projects as needed in addition to daily responsibilities.

      Strong organizational skills and time management

      Ability to organize a team and assist supervising of workload for maximum efficiency.

 

 



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Qualifications


Job requirements in order to be considered for this position:


      Minimum of 6 months experience in Trust & Safety.

      Experience working with other Teams (training, providing feedback, planning workload).

      Proven track record of meeting and exceeding quality and productivity standards

      Quick learner with proven ability to grow and lead a team.

      Excellent oral and written communication skills.

      Passion for learning and creative problem-solving.

      Proven track record of success in previous work experiences.

      Strong Google applications skills (sheets,slides,docs).

      Analytical frame of mind.

      Strong communication skills with all levels of employees and management.

      Ability to perform special projects as needed in addition to daily responsibilities.

      Strong organizational skills and time management

      Ability to organize a team and assist supervising of workload for maximum efficiency.

 



Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.


 


All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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