Collections Associate- English & EU Language
Overall purpose of job
Measurements of success for an experienced Collections Agent include:
- Reducing aged debt.
- Maximising collections.
- Collating high quality dispute information.
- Contact customers by phone and other tools to ensure timely payment of all invoices, being pro-active to ensure an overdue situation does not occur.
- Develop and maintain professional relationship with internal and external clients.
- Promptly provide customer payment remittances to Accenture’s cash applications team.
- Produce monthly statements in line with client processes and procedures.
- Meet weekly/monthly collections targets and all SLA’s.
- Escalate to management dispute information to a high degree of quality as required in accordance with escalation policy.
- Produce monthly statements to send to customers in line with clients processes.
- Record all collections activities in a consistent manner as per client process.
- Ensure that the collections processes followed are in adherence with the correct procedures.
- Strong interpersonal skills
- Oral and written communication skills.
- Ability to work on own initiative as well as in a team environment.
- Good organisational & time management skills
- Ability to establish and maintain key relationships.
- Fluency in English and a European language.
Desirable but not essential:
- A Third level qualification
- 6 months + collections or accounts payable/customer care/sales experience.
- Competency in Microsoft Office - particularly in Excel
- An aptitude for negotiation, reporting, and problem solving.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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