Job Description

Job Title Senior Analyst Digital Marketing Platforms

Department Services - Business Process Outsourcing (BPO)

Level Senior Analyst

Location Client Site, Dublin

Join Accenture in Ireland and help transform leading organizations and communities around the

world. The sheer scale of our capabilities and client engagements and the way we collaborate,

operate and deliver value provides an unparalleled opportunity to grow and advance. Choose

Accenture, and make delivering innovative work part of your extraordinary career.

Accenture people build careers in four different areas of our business: Consulting, Technology,

Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a

compelling mix of work and training opportunities, work environment and structure for career


Roles and Responsibilities

Lead training and knowledge improvement plans

Participate in candidates selection

Own training plan and delivery

Develop product refreshers/expansion in tight collaboration with other vendor sites

and onshore

Coach new-joiners and junior agents

Overall performance monitoring

Detect and call out spikes and trends

Anticipate volume variations due to product or environment changes

Detect pain-points and present potential solutions


Understand low and high level reporting (i.e. individuals V quarter numbers)

Pinpoint weaknesses and opportunities when reporting on performance or issues

Assist with scheduled reports sharing numbers and insights

Case management

Able to support case management actively working on cases or partially depending on

requirements defined by the Team Lead

Accenture Carnival

Carnival Corporation reimagines guest experiences with high-touch tech.
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Personal Specification

Required Skills/Competencies/Experience

2 years’ experience working in a client-facing technical service environment, preferably

supporting web-based products (Doubleclick)

Ability to absorb complex technical concepts and communicate them to a non-technical


Strong collaboration, leadership, organization and the ability to work well in teams

Demonstrated creative problem-solving approach and strong analytical skills

Strong communication skills

Digital advertising / Ad operations experience

Fluent written and spoken English AND another European Language is a must

Technical Skills

An advantage: knowledge of HTML, JavaScript and Flash

Preferable: skills of browsers and cookies, and how these relate to conversions in online



Data analytics skills, working knowledge of online marketing KPIs (CPM, CPA, CPC)

Prior knowledge of online advertising products/tools

Prior knowledge of ad networks and ad exchanges

Experience working in online advertising operations, interacting with a publisher or

advertiser-facing ad management platform

o Knowledge setting up online advertising campaigns

o Knowledge with ad trafficking


Experience in technical environment or relevant education

All of our professionals receive comprehensive training covering business acumen, technical and

professional skills development. You’ll also have opportunities to hone your functional skills and

expertise in an area of specialization. We offer a variety of formal and informal training programs at

every level to help you acquire and build specialized skills faster. Learning takes place both on the

job and through formal training conducted online, in the classroom, or in collaboration with

teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable

platform from which to build a career.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.


Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.



Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.


Learn more about Accenture

With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

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