Job Description

Role Summary

 

This role is pivotal in ensuring that all collection activities meet the standards set by the client. Critical activities include reducing aged debt through on-time collections and achieving SLAs in relation to dispute/query resolution, while maintaining a highly professional relationship with the Client and their customers. In addition to their collections role, a Senior Collector also supports the Team Leader by coaching & training team members as well as occasional reporting on the progress of team’s activity.




Main Responsibilities/Accountabilities

 

  • Provides training and coaching for new starters as well as retaining / coaching of existing team members as required
  • Takes ownership of small projects and delivers expected results on time
  • Is pro-active in escalating dispute information to a high standard as required in accordance with escalation policy
  • Ensures weekly/monthly collections targets are achieved, flagging possible problems early to the Team Leader
  • Assists in the preparation of management reports in line with Client and Accenture’s requirements
  • Ensures that the collections processes are followed and are in adherence with SOX policies
  • Is proactive and innovative in generating ideas to improve processes and service delivery to the client
  • Attends Client meetings to discuss payment performance and addresses issues as required
  • Is flexibility around working hours during client specified key periods (month end)
  • Maintains and updates customer data and aging reports
  • Performs any other duties deemed appropriate by either Accenture or the Client related to the collections or dispute resolution process.
  • Takes responsibility for the team in the absence of the Team Leader


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Qualifications

Personal Specification

Required Skills/Competencies/Experience

 

  • Strong interpersonal skills both written and oral with very good telephone skills
  • Ability to work on own initiative while in a Team environment
  • Excellent organisational & time management abilities
  • Strong negotiation skills
  • Analytical approach to problem solving
  • Competent in Microsoft Office
  • Ability to establish and maintain key relationships across both Accenture and the Client’s organisations.
  • Stakeholder management
  • Dispute resolution knowledge
  • Fluency in English and French
Desirable

 

  • Third level qualification will be an advantage but not essential. Relevant work experience will be taken into account.
  • Intermediate Excel an advantage, but not essential
  • SAP and DynamicsAX experience is preferred

 Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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