Our mission is to provide the ultimate support experience through best-in-class service and innovative solutions, to allow partners to learn, grow and engage with the content aggregator.
Roles and Responsibilities
- Support partners in a range of topics (video uploads, channel management, monetization, analytics and any product technical issues) with emphasis on high user satisfaction and quality
- Provide education on supported devices, new features and product updates
- Troubleshoot and help resolve technical issues in a friendly and accurate manner
- Collaboratively share feedback through appropriate channels related to tools, processes or systemic user/product issues
- Flag trends and potential global technical issues
- Escalate issues providing all the relevant information when required striving to resolve them in a timely manner