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Program & Project Management Specialist

Job Location: Dublin

Regional Description: Ireland

Job Number: 00699790


- Job description

Program & Project Management Specialist
This person will oversee execution and implementation of all new process, process improvement, and process review related projects as a result of new lines of business, new systems and updates on business/compliance policy to our client/Accenture. The primary responsibility of the Implementation Project Manager is to coordinate and prioritize project tasks, manages timelines, maintain project plans and communicate status to clients, project sponsors and senior management. Additionally, this person will ensure that project is implemented within contractual obligations and regulatory requirements.
Work Complexity:
Requires analysis and solving of moderately complex problems and may create new solutions, leveraging and, where needed, adapting existing methods and procedures
Requires understanding of the strategic direction set by senior management as it relates to team goals
Primarily upward interaction is with direct supervisor and team leads, and may interact with peers and/or management levels at a client and/or within Accenture
Requires no instruction on daily work tasks and may require guidance when determining methods and procedures on new assignments
Independently and proactively complete and perform all duties of an Implementation Project Manager:
  • Creates detailed work plan that identify and sequences activities to be completed
  • Defines scope and objectives of the project
  • Define requirements and monitor those through to implementation and make necessary adjustment when needed
  • Determine resources required to complete the project
  • Ensures the project is completed on time, and at the required quality level.
Coordinate and collaborate with Global Process Owner/s, Technology team, Quality Assurance team, various teams working on Automation, and a larger Operations delivery team to align in defining scope of a project and ensuring proper management of expectations and resource commitments
Understand the fundamental solution being developed/deployed (i.e. its business value, blueprint, how it fits with the overall architecture or business operations, risks, etc.)
Manage critical path and dependencies and proactively find ways to eliminate critical path road blocks to help ensure successful delivery of the solution
Report and manage overall project/release status back to the project sponsor and stakeholders
Forecast and provide quarterly ROI for projects (i.e. benefit realization, value creation, headcount savings, increased capacity; increased working capital etc.)
Proactively assign work and provide instructions, advice and technical/business leadership and guidance to project staff; review work in progress in a timely manner and assess completed work for accuracy, required results and quality
Oversee multiple projects at one time of varying degrees of complexity
Escalate issues appropriately which cannot be resolved at the program/project level
Coordinate with Change Management Coordinator, Documentation Coordinator and Training Team those related modification needed on specific Standard Operating Procedures (L4s and L5s) and training materials as a result of implemented projects
Enhance client relations by working closely with credit managers to ensure that two way communications between the organization and project related teams occur within an appropriate cadence
Perform other related duties as assigned by Global Projects Lead and/or Global Process Owner

Basic Qualification:
Bachelor’s degree or applicable work experience
2 years’ work experience in project management or 3 years supervisory experience in BPO or Shared Services or any related industry/field focusing on continuous improvement
SharePoint experience
Highly motivated self-starter who is able to operate independently
Technical Skills:
Expertise in Microsoft Office (Excel, Word, PowerPoint and Visio), Microsoft Project is highly desired
Certification in LEAN or PMP is an advantage
Technical writing skills is an advantage
Credit Services experience is a plus or any related experience in managing implementation projects
Experience in using data analytics systems and applications is a plus (i.e. PowerBI)
SAP/Oracle ERP experience a plus
Professional Skill Requirements:
Exceptional organization, collaboration and time management skills
Strong attention to details and work ethics
Client Relationship Management
Excellent in strategic planning and establishing business, client and team goals and ensuring successful goal achievement
Excellent verbal/written interpersonal communication skills and technical communication skills including tailoring messages strategically to technical and non-technical client, staff, management and leadership audiences
Strong negotiation and facilitation skills
Strong leadership skills; ability to influence others indirectly (i.e. without direct line supervision)
Ability to successfully operate in a fast paced, team environment
About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us
Please note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

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