Job Location: Dublin
Regional Description: Ireland
Job Number: 00691049 00691049_en
Job Title: Reservations & Meetings Associate
Level: 12 - Associate
The Workplace Solutions Service Desk supports all Accenture UKI locations in Reservations for internal Meetings and Events. The role also provides cover for Reception when required.
The successful candidate will have the excellent communication skills required to operate within a Service Desk environment and Space Management team. Ability to multi-task in a high pressured setting with key customer and quality focused skills. Flexibility, positivity and team work are essential to the role.
The successful candidate must display a passion for world-class customer service and enjoy working in a very busy and ever-evolving environment. Experience in Outlook/Service Now and EMS an advantage.
Processing/logging customer requests via EMS or Service Now
Coordinate catering, AV and attendee requests.
Answer all customer queries to a highly-professional standard via calls and email within SLA.
Answer all calls within SLA
Single point of contact for customer interaction
Onsite event support
Collaborative meeting SME
Continually build skills and understand new technology
Handle issue resolution and escalate when appropriate
Work as part of a team to ensure there is sufficient cover in place at all times.
Provide cover for Reception when required
Good Communication Skills
Attention to detail
IT applications-MS Office
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Please note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
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