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User Services Analyst (SME)

Job Location: Dublin

Regional Description: Ireland

Job Number: 00690620

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- Job description

Accenture currently has the opportunity for a User Services Associate to join our team in Dublin 2.

 

As the successful candidate, you will be involved in forming the policies that shape how our client’s trust and safety team safeguard social media users from malicious content. You will also help with training and you will support quality assurance activities.

 

Operational tasks:

  • Be a subject matter expert in content review and moderation policies, and point of contact for internal and external partners.
  • Resolving escalations from vendor teams and other internal teams.
  • Carry out quality audits and RCAs
  • Identify and resolve gaps in current policies, updating documentation and delivering training.

Requirements:

  • Two years of experience in the field of Trust and Safety.
  • Confidence handling sensitive escalations and making decisions in unclear scenarios.
  • Excellent analytical and problem solving skills.
  • Proven attention to detail.
  • Excellent written and verbal English language skills.
  • A Third level degree in a field with strong focus on ethics and current affairs (i.e. Journalism, Politics, Liberal Arts) is desirable.


Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

 Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.


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