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Payments Partner Support - Tech Role with Russian

Job Location: Dublin

Regional Description: Ireland

Job Number: 00687704

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- Job description

*strong tech skills required for this role (Payment sector)


Position: Payments Partner Support - Tech Role


Job Description:


Help the Payments Partner Operations team in scaling technical integration support for our client’s products.  Act as an escalation point for non-tech support agents in debugging developer integration issues.


Role & Responsibilities:

  • Provide retroactive technical and debugging support to merchants and peers inquiring about various issues during and after integration.
  • Perform integration reviews to ensure partners are upheld to our client’s product standards.
  • Pipeline management duties include identifying inefficiencies and improving workflows, updating internal documents with product knowledge, developing and adjusting external Support messaging
  • Analysing and documenting partner checkout buy flows to simplify user experience and increase overall transaction conversion

Must Have Skills

  • Degree in Computer Science, related technical field or equivalent practical experience.
  • Experience with programming language - preferred Java .
  • Experience with JavaScript - code readability and debugging.
  • Experience with Web debugging (eg: using Chrome Dev Tools)
  • Excellent verbal and written communication skills, with the ability to turn stressful issues regarding payments into positive experiences for partners.
  • Ability to work in ambiguous situations, troubleshooting sensitive issues, and provide feedback and documentation to improve the process in future instances
  • Familiarity and knowledge of mobile marketplaces
  • Previous customer or merchant support experience at a tech company.

Good to Have Skills

  • Experience with Android Java development.
  • Experience working with web technologies (eg: HTML, HTTP, etc.)
  • Ability with analytical and problem-solving while debugging code.
  • Proficient in Spreadsheets and slides
  • Knowledge of APIs
  • Experience with customer facing email, chat, and Hangouts/real-time support

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