Job Location: Dublin
Regional Description: Ireland
Job Number: 00678539 00678539_en
The role is to manage a multi-lingual team of Payments Agents to deliver a high calibre customer service and Payments service. Providing quality customer service is at the core of our team’s goals. The role is to manage a multi-lingual team of Payments Agents to deliver a high calibre fraud prevention and Risk Review service. The Payments Assistant Team Lead will have limited client communications to provide support. Primary responsibilities are to support the Senior Agents and Agents with daily operations. Responsible for team’s performance against SLA, quality of service, people engagement, all aspects of the business process and will be required to work closely with global counterparts. There will be an element of new process incubation, induction and process improvement. You will be responsible for promoting and maintaining a high-performance culture and great place to work.
Required Skills & Experience
Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
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