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Service Delivery Operations Associate Manager

Job Location: Dublin

Regional Description: Ireland

Job Number: 00674733


- Job description

Job Description:
  • Manage the Network Operation service delivery from Accenture for a global Internet Giant which involves infrastructure related projects and tasks
  •  Manage a team of 20 that includes Telco/Network agents, network testers and vendor delivery managers delivering network infrastructure projects including dark fiber, leased circuits, collocation space & power, inside plant fiber, testing, Access and dispatch and Peering connectivity from inception through delivery
  • Solely responsible to manage team’s performance, recruitment, trainings, work allocation and quality
  • Responsible to manage stakeholders from Client and Accenture side
  • Actively participate in daily/weekly/monthly and quarterly governance calls/meetings
  • Responsible to meet the SLOs as per the service delivery agreement
  • Perform Risk and issue management for the team and delivery proactively
  • Perform the duties of a people manager for the whole team consisting of regular and contractors
  • Monitor and manage team’s demand and forecast with respect to head count
  • Manage the account financials fully as per Accenture best practice and tools
  • Perform regular financial analysis for the account as and when required to fuel new strategies and plans  
  • Work closely with finance team in producing and delivering the regular Financial reports and forecasts for the account
  • Perform monthly invoicing and track the PO along with Finance team
  • Support in preparing and delivering sales pitch as and when required to grab new opportunities
  • Serve as the primary escalation point of contact for the whole team and deliveries.
Investigate the methods and processes used in delivery, find and manage changes towards optimisation


Skills Needed:
  • Minimum 10 years of experience in network industry preferably with a Telecommunications / Communications Services company
  • Must have done similar role of managing a delivery and team for minimum 5 years
  • Previous experience in managing financials of a team or delivery is a must
  • Previous experience in people management is a must
  • Good English written/verbal communication and customer engagement skills
  • Excellent command over docs, spreadsheets and power point presentations etc.
  • Must be detail-oriented, with strong organizational skills
  • Strong focus in providing an outstanding delivery experience
  • Basic Knowledge of Network infrastructure such as fiber cabling, patch panels, cross connect, peering and link testing
  • Basic knowledge on Telephony and how data/internet works
  • Capable of managing high pressure and short timelines, with the willingness to be flexible
  • Ability to interface effectively with customers across the globe

Ability to manage multiple requests simultaneously and adapt to changing projects and processes  

Please note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity. 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us


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