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Collections Team Lead

Job Location: Dublin

Regional Description: Ireland

Job Number: 00674665


- Job description

Collections Team Lead




The responsibilities of this role include the following;


  • Responsible to achieve of all key monthly targets within EMEA and/or the respective LOB.
  • Forecast preparation and regular account reviews with collectors.
  • Adherence to internal and external SLA’s.
  • Ensure Data Privacy and Quality Audit compliance
  • Managing escalations coming from the customers, sales team, or credit manager.
  • Weekly and monthly reporting to stakeholders and maintenance of internal files.
  • Regular conference calls with sales team, credit manager, customers, and internal teams.
  • Ad hoc query and project team support.
  • Regular 121’s with each team member to set priorities and support personal development.
  • Query management and reconciliation activities to support the team to resolve aging disputes.
  • Ensure rhythm of business is followed through the month by using the workflow prioritizing approach
  • Maintenance of collector’s worklist in SAP/ CRM etc.

Required Skills/Competencies/Experience 
  • 2- 3 years plus experience in a credit and collections management environment
  • Strong People Management Skills
  • Resilience in a fast-past work environment 
  • Proven success with stakeholder Management
  • Problem Solving and Query Management Skills
  • Strong Written and Oral Communications Skills
  • Advance knowledge of MS Office suite and SAP/ CRM.
  • Metrics and Reporting including Advanced Excel Skills
  • Fluency in English
  • Western European language preferable
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at
Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity

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