Job Location: Dublin
Regional Description: Ireland
Job Number: 00671916 00671916_en
The role is to manage a small team of multi-lingual team Quality Analysts to deliver quality assurance at the highest level. The QA Lead will represent the team in client communications and provide all levels of support and liaison for the client as necessary. Primary responsibilities are to be the delivery centre’s main point of contact and act as the single point for escalation on urgent issues. Responsible for team’s performance against quality SLA’s, quality of service, and will be required to work closely with global counterparts. There will be a strong element of new process incubation, induction and process improvement. You will be responsible for promoting and maintaining a high-performance culture and great place to work.
Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
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