• BA or equivalent work experience
• 1+ years of work experience working within a QA capacity
• 2+ years of work experience in a Service Desk or Call Center
• 2+ years customer service-related work experience
• 2+ years of Service Desk Operations experience
• Fluent in English
• Ability to identify operational opportunities for improvement
• Excellent communication and interpersonal skills
• Strong organizational and administrative skills
• Ability to operate within a team environment, multi-tasking and prioritizing work across supported clients
• Use appropriate mannerisms/behavior when interacting with client groups and/or end-users
• Communicate comfortably with Accenture management or client points of contact.
• Escalate conflicts in a timely manner to appropriate personnel
• Mentor and coach others
• Participate and lead in analyzing operational opportunities for improvement and present findings and recommendations to the appropriate teams for action.
• Identify barriers to effective teamwork.
• Be open and flexible to new ideas that may alter team goals.
Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us atwww.accenture.com.