Skip to main content Skip to Footer

Job Listing

Collections Senior Analyst

Job Location: Dublin

Regional Description: Ireland

Job Number: 00667253


- Job description

Senior Collections Analyst


Role Summary

This role is pivotal in ensuring that all collection activities meet the standards set by the client. Critical activities include reducing aged debt through on-time collections and achieving SLAs in relation to dispute/query resolution, while maintaining a highly professional relationship with the Client and their customers. In addition to their collections role, a Senior Collector also supports the Team Leader by coaching & training team members as well as occasional reporting on the progress of team’s activity.

Main Responsibilities/Accountabilities

  • Provides training and coaching for new starters as well as retaining / coaching of existing team members as required
  • Takes ownership of small projects and delivers expected results on time
  • Is pro-active in escalating dispute information to a high standard as required in accordance with escalation policy
  • Ensures weekly/monthly collections targets are achieved, flagging possible problems early to the Team Leader
  • Assists in the preparation of management reports in line with Client and Accenture’s requirements
  • Ensures that the collections processes are followed and are in adherence with SOX policies
  • Is proactive and innovative in generating ideas to improve processes and service delivery to the client
  • Attends Client meetings to discuss payment performance and addresses issues as required
  • Is flexibility around working hours during client specified key periods (month end)
  • Maintains and updates customer data and aging reports
  • Performs any other duties deemed appropriate by either Accenture or the Client related to the collections or dispute resolution process.
  • Takes responsibility for the team in the absence of the Team Leader

Personal Specification


Required Skills/Competencies/Experience


  • 1 years collections or accounts receivable experience in an international environment
  • Strong interpersonal skills both written and oral with very good telephone skills
  • Ability to work on own initiative while in a Team environment
  • Excellent organisational & time management abilities
  • Strong negotiation skills
  • Analytical approach to problem solving
  • Competent in Microsoft Office
  • Ability to establish and maintain key relationships across both Accenture and the Client’s organisations.
  • Stakeholder management
  • Dispute resolution knowledge
  • Fluency in English and any other European language




  • Third level qualification will be an advantage but not essential. Relevant work experience will be taken into account.
  • Intermediate Excel an advantage, but not essential
  • SAP and DynamicsAX experience is preferred
  • Sarbanes/Oxley knowledge preferable but not essential


About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us
Please note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

Find a job

Start your search here: Enter job title, skill, experience level or city

Stay in touch

Join the Accenture Talent Connection, follow our Careers blog, or sign up for job alerts.