This is an ideal role for someone passionate about customer service and social media and eager to jumpstart their career in a multinational organization.
What your day will look like
- Providing consultative advice to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels including online chat, email and phone
- Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain
- Offering your clients exceptional advice and product insight to improve their experience and ultimately, drive higher product adoption and spend.
- Provide pre and post-sales education for all self-service products
- Responsible for helping SMB clients drive results via their marketing campaigns through consultation, education, and support
- Ability to identify trends and solve problems facing multiple SMB clients.
- Champion and produce encouraging stories for customers who have had success in growing their business by using our products and tools.
What we’d love from you
- Flexible and quick learner, able to adapt to continuously evolving needs of the business and client.
- Have a positive helping nature with an enthusiasm for social media and client services.
- Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
- Demonstrate speed, agility, critical-thinking, and problem-solving skills, ability to ramp up quickly
- Self-driven with attention to detail and follow-through
- Ability to multi-task and work under pressure
- Excellent communication skills: grammar, verbal, written, listening skills