Skip to main content Skip to Footer

Job Listing



Reservations/Meetings and Events Agent

Job Location: Dublin

Regional Description: Ireland

Job Number: 00641888

APPLY SAVE THIS JOB

- Job description

Job Title:         Reservations/Meetings and Events Agent - UK & Ireland

Location:         Dublin

 

Role Overview

 

The Workplace Solutions Service Desk supports all Accenture UKI locations in three main areas – Reservations, VC/Events and Facilities Helpdesk.

 

The successful candidate will have the excellent communication skills required to operate within a Service Desk environment on multi-disciplined Helpdesk (Service Now) and Space Management team.  Ability to multi-task in a high pressured setting with key customer and quality focused skills.  Flexibility, positivity and team work are essential to the role.


The successful candidate must display a passion for world-class customer service and enjoy working in a very busy and ever-evolving environment. Experience in Outlook/Service Now and EMS an advantage.


Duties/Responsibilities 

  • Processing/logging customer requests via EMS or Service Now
  • Coordinate catering, AV and attendee requests.
  • Answer all customer queries to a highly-professional standard via calls and email within SLA.
  • Answer all calls within SLA
  • Single point of contact for customer interaction
  • Onsite event support
  • Collaborative meeting SME
  • Continually build skills and understand new technology
  • Handle issue resolution and escalate when appropriate
  • Work as part of a team to ensure there is sufficient cover in place at all times.

Skills  

  • Customer Service
  • Good Communication Skills
  • Flexibility
  • Problem Solving
  • Team Work
  • Attention to detail
  • IT applications-MS Office 

 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us atwww.accenture.com.


Please note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.


Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

 

Find a job

Start your search here: Enter job title, skill, experience level or city

Stay in touch

Join the Accenture Talent Connection, follow our Careers blog, or sign up for job alerts.