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Collections Senior Team Lead (Acting- Maternity Cover)

Job Location: Dublin

Regional Description: Ireland

Job Number: 00635083


- Job description

Collections Senior Team Lead (Acting- maternity cover)


Role summary

To ensure the collections function of a Multi National client organisation is effectively managed to meet the service and performance levels agreed between Accenture and the Client. Co-ordinating collections activities across a number of the client’s business streams while monitoring compliance to credit policies and procedures


Main Responsibilities/Accountabilities

  • Ensure SLA’s and KPI’s are met through monthly planning
  • Take full responsibility for the collections performance, reviewing metrics and reports to drive day to day work
  • Engage with the client credit operation manager(s) responsible for respective business stream(s) and act as first-line liaison and review service for them
  • Take accountability for business stream performance by liaising with non-Collections areas such as Cash and Bank, Risk and Operations
  • Manage the forecasting process
  • Supervise, motivate, develop and mentor Team Leads and direct reports
  • Ensure the agreed procedures are kept up to date and adhered to within the team
  • Responsible for the preparation of managements reports in line with Client and Accenture’s requirements
  • Liaise with Accenture HR in relation to recruitment, training, performance management etc.
  • Be proactive and innovative with ideas to improve service / deliverables to the client
  • Project manage initiatives where required that could involve procedures reengineering, transitions of work etc.
  • People manager for up to 10-30 people
  • Required to be flexible to respond to a dynamic, challenging and changing environment
  • Flexibility around working hours required during client specified key periods (month end)
  • Any other duties deemed appropriate by either Accenture or the client

Personal Specification

Required Skills/Competencies/Experience

  • Collections Management experience is essential >3yrs.
  • Experience of a high volume multinational environment
  • Strong interpersonal skills with the ability and confidence to operate at senior levels within Client and Accenture organisations together with strong written communication skills
  • Good team player, flexible, enthusiastic, innovative and proactive with good organisational & time management skills.
  • Excellent man management skills with proven experience of motivating a team towards defined goals
  • Self starter with the ability to and confidence to work on own initiative to strict deadlines
  • Analytical approach / good problem solving skills
  • Fluent English and a European Language


  • A degree in business / finance / credit management qualification desirable
  • A knowledge of banking procedures, methods of payment, credit card processing an advantage
Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

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