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Customer Service Representative fluent Dutch

Job Location: Dublin

Regional Description: Ireland

Job Number: 00631319

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- Job description

Customer Service Representative Online Advertising Specialist


Key Responsibilities:

● Online client facing customer service driving above & beyond customer satisfaction.

● Assist clients with advertising account optimization through expertise consultation via phone, email and chat.

● Demonstrate thorough knowledge of all client’s products and services.

● Deliver efficient troubleshooting and query resolution.

● Work closely with tools & support teams to deliver fast turnaround on client escalations.

● Present work professionally in a timely & efficient manner within deadlines.

● Engage customer awareness on availability of product updates.

● Exhibit ability to show initiative identifying trends and/or process improvement.

● Continuous product & process training in fast paced environment.

● Promote a positive and professional image to clients and others at all times by adhering to company policy and procedures.

● Gain an in depth knowledge & understanding of all online advertising services including PPC, Maps, Shopping & Search Engine.

 

Requirements/Credentials:

● Fluent written & spoken linguistic ability in English and supported market.

● Excellent communication soft skills and confidence dealing with customers.

● Comfortable working in an online environment with general computer literacy.

● Strong analytical & problem solving abilities.

● Self motivation to both meet and exceed existing individual & team targets.

● Experience of working in a dynamic & multicultural environment.

● Ability to work individually & part of a team.

● Strong learning skills with ability to self learn.

 

Desired Skills:

● Keen interest in Social Media platforms recognizing value of customer visibility, feedback & reviews.

● Ability to adapt to change with implementation of new initiatives/product updates/processes etc.

● Preferably 1 years experience in a customer service related field.

 

Competencies:

● Understanding of the role

● Commercial & Business Acumen

● Effective communication

● Organization & Planning

● Teamwork

● Results Orientation

● Technical Awareness

● Customer Focus

● Adapting to Challenges


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.


Disclaimer 


Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.


#AccentureOps18.  

Customer Service Representative Online Advertising Specialist


Key Responsibilities:

● Online client facing customer service driving above & beyond customer satisfaction.

● Assist clients with advertising account optimization through expertise consultation via phone, email and chat.

● Demonstrate thorough knowledge of all client’s products and services.

● Deliver efficient troubleshooting and query resolution.

● Work closely with tools & support teams to deliver fast turnaround on client escalations.

● Present work professionally in a timely & efficient manner within deadlines.

● Engage customer awareness on availability of product updates.

● Exhibit ability to show initiative identifying trends and/or process improvement.

● Continuous product & process training in fast paced environment.

● Promote a positive and professional image to clients and others at all times by adhering to company policy and procedures.

● Gain an in depth knowledge & understanding of all online advertising services including PPC, Maps, Shopping & Search Engine.

 

Requirements/Credentials:

● Fluent written & spoken linguistic ability in English and supported market.

● Excellent communication soft skills and confidence dealing with customers.

● Comfortable working in an online environment with general computer literacy.

● Strong analytical & problem solving abilities.

● Self motivation to both meet and exceed existing individual & team targets.

● Experience of working in a dynamic & multicultural environment.

● Ability to work individually & part of a team.

● Strong learning skills with ability to self learn.

 

Desired Skills:

● Keen interest in Social Media platforms recognizing value of customer visibility, feedback & reviews.

● Ability to adapt to change with implementation of new initiatives/product updates/processes etc.

● Preferably 1 years experience in a customer service related field.

 

Competencies:

● Understanding of the role

● Commercial & Business Acumen

● Effective communication

● Organization & Planning

● Teamwork

● Results Orientation

● Technical Awareness

● Customer Focus

● Adapting to Challenges


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.


Disclaimer 


Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.


#AccentureOps18.  

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