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Collections Specialist French

Job Location: Dublin

Regional Description: Ireland

Job Number: 00604542

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- Job description

Project Role - Collections Specialist


Project Description:


In this role the collections agent will be instrumental in handling our clients’ accounts receivable functions, securing payments and resolving discrepancies. The role will be to collect money from customers globally, analyze data and work closely with the payments product team to identify opportunities that improve processes and reduce liabilities as related to payment problems occurring on the platform. We are looking for motivated, analytical, organized, inquisitive, smart and creative individuals who can operate with an international mindset to collect payments, while providing excellent and considerate customer service to our users!

Responsibilities:

                     Research high-volume of collection cases and perform timely follow-ups to resolve payment issues.

                     Assist users with payment problems and confusion and make quick and sound decisions to minimize losses.

                     Generate reports and document any issues involving our users, notify the rest of the team of any unusual or out of place activity.

                     Analyze and interpret data, tackle discrepancies, and proactively create solutions to fix issues you encounter.

                     Work closely with Product and other cross-functional teams to identify and prioritize workflow and system improvements.

Required Skills:

                     1-3 years of collections or accounts receivable experience or are willing to be trained.

                     Must be available for a regular schedule of 40 hours a week with excellent customer service.

                     Strong verbal, written, and communication skills with the ability to tactfully communicate and handle case information with users.

                     Fluent English as well as fluent French

                     Self starter with basic data analytical skills and Excel knowledge.


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 

Disclaimer

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.


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