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Customer Service Team Trainer

Job Location: Dublin

Regional Description: Ireland

Job Number: 00604536

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- Job description

The Training & Quality teams provide training and support in the Client's, tools and systems that the SMBs use to run their advertising campaigns. Alongside this the team also design and deliver Customer Service & Sales training (Soft skills, phone and email, sales and account management) 

Responsibilities:
Maintains technical knowledge by attending educational workshops; reviewing publications
Works with the TL and quality team to drive agreed revenue targets, QA and other project specific metrics
Conducts ongoing training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks
Designs training by identifying and describing information needs; submitting initial versions for review; revising and editing final copy
Conducts training classes by presenting job-specific, company-specific, and software applications 
Maintains safe and healthy training environment by following organization standards and legal regulations
Evaluates training by evaluating effectiveness of training to role
Success in this position requires exceptional facilitation skills, technical knowledge, ability to work at pace, coaching, client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results. 

   Profile Attributes:

Training Coordination and Delivery, Training Management, Technical Zeal, Self-Development, Technical Leadership, Presenting Technical Information

Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform

Focus on delighting SMB clients by driving the right learning solutions

Strong soft skills: Presentation Skills, Written Communication, Self-Confidence, Dealing with Complexity

Robust Microsoft Office Skills

Demonstrate speed, agility, critical-thinking, and problem-solving skills, ability to ramp up quickly

Self-driven with attention to detail and follow-through

Ability to multi-task and work under pressure

Excellent communication skills: verbal, written, listening skills

Leadership skills and ability to be professional on a client engagement

  

General Skills & Experience Required:

Familiarity with online advertising products and social media

Fluency in English

Excellent facilitation and training best practice skills

Must be able to map and follow process

Must have exceptional grammar and typing accuracy skills


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.


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