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DevOps Social Media Quality Analyst

Job Location: Dublin

Regional Description: Ireland

Job Number: 00592045


- Job description

DevOps Social Media Quality Analyst

The responsibility of the quality analyst is to perform and conduct quality review on items processed by analysts in accordance to the sampling population agreed between the client and Accenture. The quality analysts are empowered to provide immediate feedback to analysts that have error trends or have been incurring errors above the normal range.


Review quality samples agreed upon by the client and Accenture within specified TAT

Ensure high level of compliance scores 

Perform analysis on quality trends and flag quality-related risks to the project leadership

Ability to conduct coaching sessions to ensure process consistency and reduce error disputes 

Provide feedback to analysts to follow approved guidelines, procedures, processes in a consistent way

Reporting duties and special projects will be assigned to quality specialists at a higher career level

Required Skills/Competencies/Experience

Basic Qualifications 

BA or equivalent work experience

1+ years of work experience with computer operations processes

2+ years of work experience in a Service Desk or Call Center

2+ years customer service-related work experience

2+ years of Service Desk Operations experience

Fluent in English 

High energy, passion, and a good sense of humour

Preferred Qualifications 

Ability to identify operational opportunities for improvement

Excellent communication and interpersonal skills

Strong organizational and administrative skills

Ability to operate within a team environment, multi-tasking and prioritizing work across supported clients

Use appropriate mannerisms/behaviour when interacting with client groups and/or end-users

Communicate comfortably with Accenture management and clients

Escalate conflicts in a timely manner to appropriate personnel

Mentor and coach others

Participate and lead in analysing operational opportunities for improvement and present findings and recommendations to the appropriate teams for action

Identify barriers to effective teamwork

Be open and flexible to new ideas that may alter team goals.

*The successful candidates must be available to work shifts*

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity. 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at 

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