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Facilities Services Specialist

Job Location: Dublin

Regional Description: Ireland

Job Number: 00591960

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- Job description

Role: Facilities Services Specialist

 

JOB PURPOSE

 

To support the Office Operations Associate Manager in the delivery of services within Accenture location(s) and provide client focused value added service to the building and its customers. 

 

SCOPE

 

Reporting into the Office Operations Associate Manager, the Office Operations Specialist will be responsible for managing the following:  

  • The delivery of the full AWS service within specific Delivery Centre and other Dublin locations
  • Performance and development of the Office Operations teams
  • Operational delivery of the locations, working independently within the framework of guidelines and policies available
  • The budget to achieve customer satisfaction levels as measured within Workplace Operations and globally through the CCP Programme
  • Health & Safety/fire and building regulations for the location
  • Deputise for Office Operations Associate Manager during periods of absence and act as a point of escalation  

RESPONSIBILITIES AND ACCOUNTABILITIES

 

Delivering Customer Service Excellence 

  • Build effective relationships with customers, acting as a key AWS point of contact, actively seeking out and responding to feedback in order to deliver a high level of customer service
  • Work with customer representatives to capture requirements in order to develop knowledge of the client requirements and desired service levels
  • Deliver projects as directed by the Office Operations Associate Manager within agreed timescales and budget to meet location objectives
  • Ensure proactive involvement with AWS projects and initiatives to improve impact on service delivery
  • Deliver all elements of the Service Management Framework (incident, problem, change & reporting) in order to meet SLAs
  • Produce and deliver relevant location communications to meet AWS standards
  • Deputise for Office Operations Associate Manager during periods of absence and acts as a point of escalation to ensure consistency of approach and management of standards  

Supplier & Service Management 

  • Liaise with 3rd party suppliers and contractors to ensure provision of effective services, including security, catering, cleaning and M&E and other support services
  • Complete all location audits as required by location and in conjunction with suppliers to meet SLAs
  • Liaise with landlord/landlord representatives and Real Estate Management team to resolve building/lease related issues and requirements
  • Liaise with assigned services surrounding areas of service delivery, customer satisfaction, policy and procedures etc. to ensure timely and effective resolution of issues
  • Ensure controlled departmental process for assigned services are created and maintained and oversee regular reviews to ensure opportunities for improvement are applied and that they remain up to date, efficient, effective and relevant to the customer service offering
  • Develop services owned to ensure the service provision meets customer needs for quality cost and effectiveness
  • Manage the Supplier performance for service lines owned to ensure Accenture receive best value from the Supplier and ensure that service delivery meets contracted SLA’s with reported evidence
  • Monitor the measurement of KPIs monthly via the Balanced Scorecard to ensure that KPIs remain relevant, linked to strategy and encourage improvement 

 

People & Team Activities

  • Provide effective management of direct report through regular one to one reviews  communicating effectively to ensure optimum performance and morale
  • Ensure that regular skill gap assessments are used to drive a business and personal training programme for direct reports
  • Manage their own performance through attending 1:1s and team meetings on a regular basis to review performance to identify issues, opportunities and development needs 

Health, Safety and Risk Management

  • Provide H&S and Risk Management support to ensure compliance of health and safety within the location(s), carrying out accident investigations and reporting as required managing incidents and risks to resolution
  • Liaise with Risk Management team to ensure completion of required Health and Safety documentation e.g. Personal Emergency Evacuation Plans
  • Ensure completion and closure of actions on Corrective Action Plans (CAPs) for the locations, liaising with those who have assigned tasks to ensure completion of said tasks in a timely manner
  • Advise Clients/Customers on statutory health and safety and building regulations to ensure compliance and reduce risk
  • Understand the importance of Information Security Guidelines to increase awareness of Accenture’s Information Security Policy to enable the implementation of best practice in the workplace 

Budget Management

  • Establish detailed budget requirements and reforecast regularly in order to reflect changing needs
  • Establish spend control and monitor spend against budget to ensure rate of spend and actual out turn are within agreed parameters of budget forecast
  • Prepare financial status and variance commentary to ensure accuracy for monthly reporting
  • Manage purchase order and invoice approval process for service related procurement in order to meet required guidelines to ensure compliance with Accenture’s procurement and payment policies 

About Accenture

 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us atwww.accenture.com.

 

Please note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

 

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

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