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Service Delivery Manager – IoT Platform

Job Location: Dublin

Regional Description: Ireland

Job Number: 00575788

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- Job description

Location: Dublin
 
The digital revolution is changing everything.  It’s everywhere – transforming how we work and play.  Are you just reacting to the disruption, or are you leading the way?
 
Accenture Digital is driving this exciting transformation across 40 industries globally, we offer business and technology services across Digital Marketing, Mobility, Industry X.0 and Analytics to help our clients unleash the power of digital to drive growth and create new sources of value. 
 

At the forefront of digital change, you’ll create it, own it and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises. Become an integral part of our experienced digital team with the credibility, expertise and insight clients depend on.

 
Position Summary:
The Service Delivery Manager will be responsible for ensuring the optimal performance of an Internet of Things platform. The role requires strong service delivery skills, deep technical knowledge (preferably in IoT technologies) and the ability to identify opportunities to enhance the services offered.  

Key tasks and responsibilities:

  • You will be the primary client day to day contact for the delivery of the IoT Service, this includes; digital customer facing channels, the IoT Application and Cloud Infrastructure. 
  • Manage the incident process end to end, from ticket raised through to resolution.
  • Prepare Weekly / Monthly Service Management reports for the Senior Management team
  • Manage a service delivery team located in multi-locations
  • Deliver continuous service improvement and change enhancements
  • Use design thinking with agile thinking to interpret customer requirements accurately and innovate on the service
  • Work with the Product Manager to align and refine the Product Back-log
  • Define long-term roadmaps and releases plans
  • Manage budgets and resourcing

Experience and technical skills:

  • 4+ years of service management, ideally with an IoT Platform
  • Technical understanding of IoT technologies a distinct advantage 
  • Experience of delivering using multi-location teams
  • Service Management practitioner

Qualifications:

  • ITIL Certification
  • PMP / Agile Certification or similar qualification
  • Relevant 3rd level qualification

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

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