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Agility Services - Corporate Training Lead (San Jose, CA)

Job Location: CA - San Jose

Regional Description: West

Job Number: 00558869


- Job description

Location: San Jose, CA

Hours: Varied


Day-to-day responsibilities may include, but are not limited to:   

  • Manage training and policy teams
  • Manage overall training requirements, ensure sufficient training resources are available to roll out required new hire induction and program training
  • Timely flag resource constraints and align training plans with training resource capacity
  • Ensure continuous improvement of training materials and overall curriculum 
  • Provide thought leadership to training and policy teams re: process/curriculum and content improvement opportunities
  • Define measurement concept for training success and track new hire learning curve

Basic Qualifications

  • Bachelor’s Degree OR High School Diploma plus a minimum of 5 years relevant work experience
  • Minimum 4 years of experience in a training delivery role, preferably in an international environment
  • Minimum 2 years of experience in a training leadership role, preferably in an operations environment
  • Current knowledge and experience with effective learning methodologies, tools, and learning management systems
  • Demonstrated experience with training needs analysis, program and curriculum development, training delivery, and training evaluation methods
  • Demonstrated ability to anticipate, identify and plan for obstacles or barriers to learning and performance support solutions
  • General knowledge of Human Resources policies and procedures
  • Demonstrated knowledge of quality/process improvement techniques
  • Proficiency in Microsoft software for office productivity, including Word, Excel, and PowerPoint

Preferred Skills / Experience

  • Bachelor’s Degree in Instructional Design, Human Resources, Education, Training and Development, Organizational Design, or related field
  • Knowledge of multi-cultural communications and cultural context in supporting other countries

Professional Skills Requirements

  • Excellent communication (verbal and written), facilitation and interpersonal skills, including the ability to clearly communicate in a dynamic environment across all levels
  • Demonstrated leadership skills with the ability to lead a team, inspire and motivate others, while maintaining the teams’ business focus
  • Ability to manage a variety of constituencies with competing priorities, manage multiple tasks simultaneously, and thrive in a complex, fast-paced environment with multiple priorities
  • Passion for corporate mission and ensuring a world class user support experience
  • Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making
  • Quick learner and adaptable to learn new processes, concepts, and skills
  • Excellent organizational and time management skills
  • Results-oriented, self-directed, and inquisitive
  • Strong attention to detail coupled with a desire to deliver accurately, efficiently, and to a high standard
  • A reliable, proactive approach to entrusted tasks
  • Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities
  • Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment
  • Proven track record of collaborating with cross-functional groups to produce results 

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