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Service Delivery Ops Associate Manager

Job Location: TX - Austin

Regional Description: Southwest

Job Number: 00558222

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- Job description

Join Accenture and help transform leading organizations and communities around the world.ÿ The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.ÿ Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
Job Description
 
Our Service Delivery Operations Associate Managers are professional services managers responsible for coordinating the delivery of services into key enterprise customers. The Service Delivery Operations Associate Manager plays a vital role in creating long term customer relationships, acting as the bridge between the client and our operational delivery teams. Provide governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.
 
Key Responsibilities:
  • Manage a group which provides Email support to the peer-to-peer immediate payments feature and responds to non-technical inquiries by email
  • SLA achievement and high level of customer satisfaction
  • Monitoring overall performance of services
  • Good communication around issues and opportunities
  • Collaborating with senior management on client account management and growth
  • Ensuring operations teams are aware of changes and are prepared
  • Service reporting and sponsoring service delivery meetings
  • Pulling in additional resources when needed e.g. specialist teams or people for specific issues opportunities
  • Removing all obstacles to customer satisfaction and or financial performance
  • 3rd party management responsibilities
  • Looking out for client’s long-term interests
  • Following up if service delivery is not meeting expectations

Basic Qualifications
  • Minimum of 3 years’ Service Delivery experience in an Operations environment  
  • Minimum of 3 years’ experience managing teams
  • Minimum of 3 years’ experience in a Client-facing role 
Preferred Skills
  • Bachelor’s degree
  • Experience in the social media industry
  • Ability to convert opportunities into solutions
  • Ability to work in a fast paced and deadline driven environment
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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