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Content Review Agent

Job Location: Dublin

Regional Description: Ireland

Job Number: 00555438

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- Job description

Content Review Agent - 12 Month Contract

 

Review user generated content in a single review tool and classify content according to policy. The work requires resources to perform basic workflow activities related to content review work (review content, create tasks, follow-up on open tickets, etc.).  The work is back-office, but they will be located on client premises and requires a distinct level of professionalism.

 

Responsibilities:

● Review posts/content and classify according to policy

● Provide insights and trends on content reviewed

● Provide feedback and suggestions on review process and workflows

● Provide suggestions for product innovation

● General data entry related tasks

Required Credentials and Experience

 

● Familiar with and user of social media products

● Native Level English

● Excellent work pacing (time management) skills, able to work independently

● Attention to detail is essential to ensure the quality of work execution

● Able to work in multiple tools/web browser windows at one time

● Motivated, takes initiative, high energy

● Ability to quickly utilize hot cues and key command shortcuts a plus

● Familiar with Microsoft Office (mainly Excel) for updating progress 

 

Interpersonal Skills

● Self-starter, can easily adapt to change (new content, changing policies)

● Good problem solving and troubleshooting skills

● Ability to work and collaborate in a team environment

 

 

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 

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